Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how Magie88 ("we", "us", "our", "Platform") collects, uses, stores, discloses, and safeguards personal information provided by users ("Player", "you", "your") of the Magie88 website and associated services available at magie88.cam (the "Services").

By registering an account, making a deposit, or otherwise using the Services, you acknowledge that you have read and understood this Policy and that you consent to the data practices described herein. If you do not agree with any part of this Policy, you should not use the Services.

This Policy should be read alongside our Terms & Conditions. In the event of any conflict between this Policy and the Terms, the Terms shall prevail to the extent of the inconsistency.

Definitions

In this Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information that identifies or can reasonably identify a living individual, directly or indirectly.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, or deletion.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data; in respect of this Policy, Magie88.
• "Data Processor" — a third party that processes Personal Data on behalf of the Data Controller under a formal processing agreement.
• "Consent" — a freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data for a stated purpose.
• "KYC Data" — identity and address verification documents submitted in compliance with Know Your Customer requirements.
• "Cookies" — small text files placed on your device by the Platform to facilitate functionality, analytics, and session management.
• "Services" — the Magie88 website, mobile interface, gaming products, and support channels collectively.

Data We Collect

Magie88 collects the following categories of Personal Data in connection with the provision and operation of the Services:

3.1 Identity & Contact Data

• Full legal name as it appears on official identification;
• Date of birth (for age verification — 21+ requirement);
• Residential address, including city (e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam);
• Email address and mobile phone number;
• Nationality and country of residence.

3.2 KYC & Verification Documents

• Government-issued photo identification — Malaysian MyKad, Driver's Licence, or Passport;
• Proof of residential address — utility bill or bank statement (within 3 months);
• Selfie photograph holding identification document;
• Source of funds documentation, where required for regulatory compliance.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method used;
• Payment method identifiers — e-wallet account references (Touch 'n Go, Boost, GrabPay), bank account references (Maybank, CIMB, Public Bank, Hong Leong), DuitNow IDs, FPX transaction references;
• Cryptocurrency wallet addresses where applicable (USDT, BTC, ETH);
• Bonus redemption and wagering activity records.

3.4 Technical & Usage Data

• IP address, device type, operating system, and browser type;
• Session duration, pages visited, features used, and clickstream data;
• Game activity logs — titles played, wager amounts, results, and session timestamps;
• Crash and error reports where they occur during Platform use.

3.5 Communication Data

• Records of live chat and email support interactions;
• Survey responses, feedback submissions, and complaint records.

How We Collect Your Data

Legal Basis for Processing

Magie88 processes Personal Data on the following legal bases:

• Contractual necessity — processing required to fulfil our obligations under the Terms & Conditions you entered into when registering, including account management, payment processing, and customer support.
• Legal obligation — processing required to comply with applicable laws and regulatory obligations, including KYC/AML requirements, financial crime prevention, and responsible gambling mandates.
• Legitimate interests — processing that serves Magie88's legitimate business interests in operating, securing, and improving the Platform, where those interests are not outweighed by your privacy rights. This includes fraud detection, security monitoring, and analytics.
• Consent — where we have obtained your express prior consent for a specific processing activity, such as the sending of optional promotional communications. Consent may be withdrawn at any time.

How We Use Your Personal Data

We use the Personal Data we collect for the following purposes:

• Account creation and management — to register your account, verify your identity and age (21+), and maintain your account in good standing;
• Transaction processing — to process deposits and withdrawals via your chosen payment method (DuitNow, FPX, e-wallets, bank transfers, cryptocurrency);
• KYC and regulatory compliance — to fulfil Know Your Customer, Anti-Money Laundering, and responsible gambling obligations imposed by applicable regulations;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, account misuse, and other unlawful activity;
• Customer support — to respond to your enquiries, complaints, and support requests, and to maintain records of those interactions;
• Platform improvement — to analyse usage patterns, identify technical issues, and inform product development decisions;
• Responsible gambling — to monitor gaming behaviour for indicators of problem gambling and to apply player protection measures where appropriate;
• Marketing communications — to send promotional offers, bonuses, and news relevant to your interests, where you have opted in to receive such communications.

Data Sharing & Disclosure

Magie88 does not sell your Personal Data. We may share it only in the following limited circumstances:

7.1 Service Providers (Data Processors)

We engage third-party companies to perform specific functions on our behalf under formal data processing agreements. These include: payment gateway providers, KYC and identity verification platforms, cloud hosting infrastructure providers, fraud detection and security services, and customer support software vendors. These processors are contractually prohibited from using your data for any purpose other than providing the contracted service to Magie88.

7.2 Legal and Regulatory Authorities

We may disclose Personal Data to law enforcement agencies, regulatory bodies, tax authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of Magie88, our players, or the public. We will notify you of such disclosures where legally permissible.

7.3 Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring of Magie88's business, Personal Data may be transferred to the acquiring or successor entity. You will be notified in advance of any such transfer and of any changes to this Policy that result from it.

7.4 With Your Consent

We may share your Personal Data with third parties for purposes not listed above where you have provided your explicit consent. You may withdraw that consent at any time by contacting us.

Data Retention

We retain your Personal Data for as long as your account is active and for such additional period as is required by law or justified by legitimate operational need. Specific retention periods include:

• Account and identity data: Retained for the duration of your account relationship and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of seven (7) years from the date of the transaction, in line with standard financial record-keeping requirements.
• KYC documentation: Retained for the duration of the account and for five (5) years post-closure.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Technical and usage data: Anonymised or deleted within twelve (12) months of collection unless required for an ongoing security investigation.

When Personal Data is no longer required and no legal retention obligation applies, we securely delete or anonymise it in accordance with our internal data disposal procedures.

Data Security

Magie88 implements a layered set of technical and organisational security measures to protect Personal Data against unauthorised access, disclosure, alteration, and destruction:

• Transport security: All data transmitted between your device and our servers is protected by TLS 1.2 or higher (HTTPS). You can verify this by the padlock icon in your browser's address bar when accessing magie88.cam.
• Encryption at rest: Sensitive data fields — including payment identifiers, KYC documents, and authentication credentials — are encrypted using industry-standard algorithms when stored on our servers.
• Access controls: Access to Personal Data is restricted to authorised personnel on a need-to-know basis. All staff with data access undergo background checks and receive regular data protection training.
• Infrastructure security: Our hosting environment employs firewalls, intrusion detection systems, and routine penetration testing to identify and remediate vulnerabilities.
• Incident response: We maintain a documented data breach response procedure. In the event of a breach affecting your Personal Data, we will notify you and relevant authorities within the timeframes required by applicable law.

Cookies & Tracking Technologies

Magie88 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential to the operation of the Platform — they enable login sessions, maintain your authenticated state, and handle security tokens. These cannot be disabled without disrupting core functionality.
• Functional cookies: Remember your preferences such as language settings, preferred odds format, and display settings, so you do not need to re-enter them each visit.
• Analytics cookies: Collect aggregated, anonymised data about how players use the Platform — which pages are visited most, where users exit, and how features are navigated. This data informs product improvements.
• Security cookies: Help detect and prevent fraudulent behaviour, account takeover attempts, and bot activity on the Platform.

You may control non-essential cookies through your browser settings. Note that disabling functional cookies may affect your experience on the Platform. We do not use third-party advertising or retargeting cookies.

Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights with respect to your Personal Data held by Magie88. To exercise any of these rights, contact us using the details in Section 15.

Note that certain rights may be limited where we are required to retain data by law (for example, financial transaction records subject to AML retention periods). We will explain any such limitations clearly when responding to your request.

Children's Privacy

The Services are strictly intended for persons aged 21 years and above. Magie88 does not knowingly collect Personal Data from anyone under the age of 21. Age verification is a mandatory part of the account registration and KYC process.

If we become aware that Personal Data has been collected from a person under 21 without verifiable parental consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has accessed the Services, please contact our support team immediately.

Cross-Border Data Transfers

To deliver the Services, Magie88 may transfer certain Personal Data to servers or service providers located outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that afforded within Malaysia, including:

• Contractual data processing agreements that incorporate equivalent data protection obligations;
• Transfer only to jurisdictions that maintain adequate data protection standards;
• Technical and organisational security measures consistent with those applied within Malaysia.

You may request information about specific cross-border transfer safeguards in place for your data by contacting us using the details in Section 15.

Changes to This Privacy Policy

Magie88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, the Services we offer, or applicable legal requirements. All changes will be published on this page with an updated "Last Updated" date.

Where changes are material — meaning they significantly affect how we process your Personal Data or the rights available to you — we will notify you in advance via the email address associated with your account or via a prominent in-platform notification, giving you reasonable time to review the changes before they take effect.

Your continued use of the Services after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you may request account closure by contacting our support team.

Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your Personal Data rights, please contact the Magie88 data protection team through the following channels:

• 24/7 Live Chat: Available directly within the Platform. Select "Privacy / Data Request" as your enquiry category for priority routing.
• Email: [email protected] (plain text only — not a clickable link)
  Include "Privacy Request" in your subject line along with the nature of your request.

We aim to acknowledge all written data-related requests within 48 hours and to provide a substantive response within the timeframes set out in Section 11. Complex requests involving data exports or erasure may take up to 30 days.

For account-specific responsible gambling requests, please visit our dedicated Responsible Gambling page. For general account enquiries and terms-related questions, please refer to our Terms & Conditions.